Operations – New Delhi, Delhi (Hybrid)

Position: NetSuite SuiteProjects Pro System Administrator
Employment Type: Fixed Term Contract up to 18 months, possible extension based on performance and business requirements.

About CPI

Climate Policy Initiative (CPI) is an analysis and advisory organization with deep expertise in finance and policy. Our mission is to help governments, businesses, and financial institutions drive economic growth while addressing climate change. CPI has seven offices around the world in Brazil, India, Indonesia, the United Kingdom, Cape Town, South Africa, and two in the United States.  

About the role

The NetSuite SuiteProjects Pro (Formerly NetSuite OpenAir) System Administrator will be responsible for maintaining and managing CPI’s NetSuite SuiteProjects Pro environment, ensuring that project and resource data remain accurate, up-to-date, and compliant with organizational standards. This role will provide day-to-day system support, manage user access and configuration, and work closely with Operations, Finance, and IT teams to ensure smooth system adoption across the organization.

The ideal candidate is highly detail-oriented, enjoys working with data and systems, and has a strong service mindset to support staff queries and drive efficient system usage.

Key Responsibilities

• Manage and maintain the NetSuite SuiteProjects Pro (Formerly NetSuite OpenAir) system, ensuring data accuracy and integrity.
• Configure, test, and update system settings, workflows, and permissions as required.
• Provide first-line user support, resolving issues and queries in collaboration with the Operations and IT teams.
• Monitor and maintain project, resource, and timesheet data, ensuring consistency across departments.
• Develop and maintain dashboards, reports, and analytics to support operational decision-making.
• Coordinate with the vendor (Xero/Oracle NetSuite/OpenAir) for upgrades, enhancements, and troubleshooting.
• Conduct user training and onboarding sessions, ensuring consistent use of the platform.
• Maintain system documentation, SOPs, and data dictionaries.
• Identify opportunities to improve system efficiency and user experience.

Qualifications

• Bachelor’s or Master’s in Computer Science/IT systems Management and/or Business Administration, Engineering, or related discipline.
• Overall 6 years of relevant experience in system administration or operations roles with ERP, PSA, or project management tools such as NetSuite SuiteProjects Pro (Formerly NetSuite OpenAir), NetSuite, SAP, or Oracle.
• Demonstrated experience in data management, reporting, and workflow configuration.
• Experience working in multi-country or global organizations preferred.

Skills & Attributes

• Strong attention to detail and commitment to data accuracy.
• Excellent problem-solving and analytical abilities.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Customer-service orientation with the ability to manage queries efficiently.
• Ability to manage multiple priorities and deliver within timelines.
• Proficiency with Excel and familiarity with reporting tools (Power BI, Tableau, etc.) is a plus.

Experience, Skills, and Personal Attribute

• 6-8 years of experience supporting IT systems
• Experience with NetSuite SuiteProjects Pro (Formerly NetSuite OpenAir) system administration on SaaS platforms in, knowledge of MS 365 is good to have.
• Bachelor’s or Master’s degree in Computer Science/IT systems Management and/or relevant certifications or professional experience.
• Experience creating documentation and training users in IT Systems and processes
• Confidence to engage with a wide range of stakeholders and explain technical concepts to non-technical users.
• Excellent organizational skills and a proactive, organized, and innovative approach to problem-solving.

Position Details

CPI is recruiting for one full-time position to be based in our New Delhi office.  

CPI has adopted hybrid working, whereby staff work with flexible days/hours on site. 

CPI also offers a competitive benefits package, which includes insurance benefits and PTO provision.  

To Apply

Please submit your CV and answer our key questions.

This is a crucial role for the organization , and we’ll be reviewing applications as they are submitted, so interested candidates are encouraged to apply early.  Please note that this position will remain open until we discover the best fit. 

To ensure you don’t miss any updates, please add notifications@app.bamboohr.com to your email contacts. 

Climate Policy Initiative is committed to diversity, equity, and inclusion, and we are working to embed DEI across every facet of our organization. We seek to establish a working environment where all board members, staff, volunteers, and contractors feel respected and valued regardless of gender, age, race, ethnicity, national origin, sexual orientation or identity, disability, education, or any other bias. We want to create an inclusive culture where all forms of diversity are openly valued as critical to the success of our organization and the achievement of our mission and vision.  

If you have any support or access requirements, we encourage you to advise us at the time of application. We will then work with you to identify the best way to assist you through the recruitment process. 

We welcome and strongly encourage applications from candidates of all identities and backgrounds, and do not discriminate on the basis of race, color, religion, gender or gender identity, sexual orientation, national origin, disability, or age. 

We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.